Return & Refund Policy – Minimoodz Kids Wear
At Minimoodz Kids Wear, we are committed to ensuring our little customers and their parents enjoy a smooth and satisfying shopping experience. Your happiness is our priority, which is why we have designed a clear Return & Refund Policy for all purchases made through our online store.
Return Window
We accept returns for product exchanges within 3 days from the date of delivery. To be eligible for a return, items must be unused, unworn, and in their original condition with all tags and packaging intact. Returns requested after the 3-day period will unfortunately not be accepted, so we encourage customers to inspect items promptly upon delivery. This short window ensures that exchanges are processed quickly, allowing your child to enjoy the perfect clothing without unnecessary delay.
No Refund Policy
Please note that we do not offer cash refunds or store credit. All returns are strictly for product exchange only. This policy helps us maintain our commitment to providing high-quality kids wear at affordable prices while ensuring that customers can choose a replacement item they love. We believe exchanges give more flexibility, letting you select a size, color, or style that better suits your child.
Eligible Items for Exchange
Items eligible for exchange include:
- Clothes with manufacturing defects
- Sizes that do not fit your child as expected
- Wrong items delivered due to a processing error
Items that have been used, washed, or damaged due to wear will not be eligible for exchange. Accessories, shoes, or sale items may have specific exchange restrictions, which will be clearly mentioned on the product page. Our aim is to make sure that every exchanged product meets our quality standards and your expectations.
How to Request an Exchange
To request an exchange, please follow these simple steps:
- Contact our Customer Support team within 3 days of delivery via our website or email. Include your order number and details about the product you wish to exchange.
- Our team will provide instructions on return shipping. Customers are responsible for the safe return of items. We recommend using a trackable shipping service to avoid any delays.
- Once your return is received and inspected, we will notify you of the approved exchange. The replacement item will be shipped promptly, ensuring a seamless experience.
Important Notes for a Smooth Exchange
- Ensure the product is returned in its original packaging, including tags and labels.
- The replacement product depends on stock availability. If the desired item is unavailable, our team will assist you in selecting a suitable alternative.
- Shipping costs for returns are the responsibility of the customer, except in cases of manufacturing defects or incorrect delivery by Minimoodz Kids Wear.
Damaged or Wrong Items
If you receive a damaged or incorrect item, please contact us immediately. We will arrange a replacement at no additional cost and cover return shipping in such cases. This ensures your child gets the right product without delay, maintaining our promise of quality service.
Contact Us
Our friendly customer support team is always ready to assist you with any questions regarding returns or exchanges. Reach out to us via email, phone, or our contact form on the website, and we’ll guide you through the process efficiently.
At Minimoodz Kids Wear, we value your trust and satisfaction. Our 3-day return and exchange policy ensures that your little one always enjoys clothing that fits perfectly and meets your expectations. We are dedicated to providing an enjoyable online shopping experience, combining quality, style, and comfort for your child. Thank you for choosing Minimoodz Kids Wear – where style, comfort, and care come together for your child.